Customer Service Representative-
Tower Energy/Plainville Oil Company Tower Energy/Plainville Oil Company Plainville, CT Plainville, CT Full-time Full-time $22 - $26 an hour $22 - $26 an hour Position
Summary:
The Customer Service Representative ensures a high level of customer satisfaction by collaborating with members of other departments to offer top notch service and resolution to all current and potential customers.
Position
Responsibilities:
? Consistently demonstrates actions consistent with Sail's Core Values ? Primary contact for all customers both in-person and via telephone ? Initiates communication with customers to develop relationships and build trust.
? Participates in out-bound calls and marketing initiatives to our customers.
? Schedules deliveries and Service Appointments with a high-level of detail ? Enters and notes details in customer accounts.
? Receives and processes payments for customers.
? Responsible for daily preparation and submission of bank deposits.
? Ability to understand and perform the Daily Transaction reconciliation process.
? Enters Heating Assistance benefits and pricing plans on customer accounts.
? Explains in detail to customers the different fuel programs that are available to customers.
? Well-versed on how to successfully set company fuel programs in place.
? Maintains familiarity with retail oil pricing and can address appropriately.
? Understands and communicates safety policies as they relate to our customers.
? Supports the retention of customer contracts and documents in a manner that supports efficient processes.
? Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs.
? Involved in special projects from time to time, depending on business need.
? Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position.
Required Knowledge, Skills and Abilities:
? Minimum of two (2) years of experience working directly with customer service ? Graduate of High School or equivalent Job Type:
Full-time Pay:
$22.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Plainville, CT 06062:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Customer Service Representative ensures a high level of customer satisfaction by collaborating with members of other departments to offer top notch service and resolution to all current and potential customers.
Position
Responsibilities:
? Consistently demonstrates actions consistent with Sail's Core Values ? Primary contact for all customers both in-person and via telephone ? Initiates communication with customers to develop relationships and build trust.
? Participates in out-bound calls and marketing initiatives to our customers.
? Schedules deliveries and Service Appointments with a high-level of detail ? Enters and notes details in customer accounts.
? Receives and processes payments for customers.
? Responsible for daily preparation and submission of bank deposits.
? Ability to understand and perform the Daily Transaction reconciliation process.
? Enters Heating Assistance benefits and pricing plans on customer accounts.
? Explains in detail to customers the different fuel programs that are available to customers.
? Well-versed on how to successfully set company fuel programs in place.
? Maintains familiarity with retail oil pricing and can address appropriately.
? Understands and communicates safety policies as they relate to our customers.
? Supports the retention of customer contracts and documents in a manner that supports efficient processes.
? Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs.
? Involved in special projects from time to time, depending on business need.
? Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position.
Required Knowledge, Skills and Abilities:
? Minimum of two (2) years of experience working directly with customer service ? Graduate of High School or equivalent Job Type:
Full-time Pay:
$22.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Plainville, CT 06062:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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