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Post Sales Service Engineer

Company Name:
GE
1948134
Business GE Energy Management
Business Segment EM-IS Industrial Solutions
About Us GE works on things that matter.The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. Working for GE Industrial Solutions is exciting & see what you are missing!
Posted Position Title Post Sales Service Engineer
Career Level Experienced
Function Services
Function Segment Field Services
Location(s) Where Opening Is Available United States
U.S. State, China or Canada Provinces Connecticut
City Plainville
Postal Code 06062-2372
Relocation Expenses No
Role Summary/Purpose GE offers a great work environment and challenging careers. GE is anEqual Opportunity Employerfor all, including minorities, women, protected veterans and disabled. In this role, the Post Sales Service Engineer will:
Essential Responsibilities
Act as the primary customer and field sales contact to own, contain, and resolve post shipment customer issues
Work closely with customer to develop resolution plans, monitor progress, and ensure appropriate closure
Work cross functionally with global teams
Provide troubleshooting and problem resolution support via phone and web
Interact with technology, supply chain, product management, sales, and field service to provide technical and commercial solutions to customers
Document customer cases and actions using case tracking tools
Periodic after hours and weekend support
Qualifications/Requirements
BS in electrical or mechanical engineering (OR a High School Diploma/GED with a minimum of 5 years equivalent experience)
Minimum of 5 years electrical distribution experience
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
Product knowledge in the design, manufacture, or application of molded case circuit breakers, transformers, residential products, lighting panels, switches, and general-purpose control products
Document customer cases and actions using case tracking tools
Demonstrated verbal and written communication skills
Demonstrated ability in problem solving, analysis, and testing
Ability to manage multiple priorities simultaneously
Independent worker. Strong leadership and customer focus
Experience in product design and/or product testing
Six Sigma Greenbelt or equivalent Quality Certification
Why join one great company when you can join many? At GE, we're passionate about making life better with new ideas and technologies. We're diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.
GE Energy Management is helping solve the world's toughest energy challenges through the design of leading technology solutions for the delivery, management, conversion, and optimization of electrical power for customers across multiple energy-intensive industries. We offer the insight and experience that will help our customers build a brighter energy future for all of us.Learn more about our Business Today!
GE Consumer & Industrial spans the globe as an industry leader in major appliance, lighting and integrated industrial equipment, systems and services. Providing solutions for commercial, industrial and residential use in more than 100 countries, GE Consumer & Industrial uses innovative technologies and "ecomagination," a GE initiative to aggressively bring to market new technologies that help customers and consumers meet pressing environmental challenges, to deliver comfort, convenience and electrical protection and control.
To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter:@geconnections

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